Shipping Policy

Important Information

Order cut-off time: 15:00 GMT
Processing time: 1–3 business days (Monday–Friday)
Tracked delivery to the US: typically 6–12 business days from dispatch
Shipping cost: Free of charge within the United States

Shipping & Fulfilment

Orders are managed by MWNL LLC., based in Cheyenne, United States.

All orders are dispatched from our partner fulfilment centre in Ningbo, Zhejiang, China.

Delivery Times

Processing time: 1–3 business days (Monday–Friday)
Tracked delivery to the US: usually 6–12 business days from dispatch (Delivery times may vary depending on route and carrier. Tracking information is provided once your order ships.)

Taxes & Duties

All prices include US taxes where applicable.

We ship Delivered Duty Paid (DDP) to the United States — this means there are no additional import fees or taxes upon delivery.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

You can track your order directly via our tracking page.

Shipping Costs

Delivery is free of charge throughout the United States.

Enjoy a hassle-free shopping experience with no hidden costs.

Delays in Delivery

We strive to deliver on time, but delays may occur due to factors beyond our control (e.g. weather conditions, customs clearance, or peak periods).

If your order is delayed, please allow an additional 3 business days before contacting customer service.

Cancellations

If you wish to cancel your order, please contact us as soon as possible at support@eva-charleston.com

Please ensure your request is made before your order has been processed or dispatched.

Defective or Damaged Items

If you receive a damaged or incorrect item, please contact us within 24 hours of receipt at support@eva-charleston.com..

Include your order number, a brief description of the issue, and photos of the item.

We’ll resolve the issue promptly and arrange a replacement or refund as needed.

Failed Delivery or address issues

If a parcel is returned to us due to an incorrect address or unclaimed delivery, we will refund the product price minus outbound shipping and any return-to-sender fees charged by the carrier. Re-shipping is available on request at cost.

 

Company information

  • Website name: Eva Charleston

  • Company name: MWNL LLC

  • Address: 1021 E Lincolnway, Cheyenne, WY, Laramie, United States

  • Email: support@eva-charleston.com

  • Phone number: +19176957564

  • Contact form: Click here

  • EIN number: 37-2162585

  • Customer service: Our customer service is available from Monday to Friday, 9:00 a.m. to 21:00 p.m (GMT+1)

  • Response time: Customer service will respond within 24 hours on business days.