Refund Policy

Important Information

Return window: 30 days from delivery
Return address: Ningbo, Zhejiang, China (main warehouse)
Processing time: Up to 14 days for refunds to be completed
Replacement costs: None
Return cost: Customer pays return postage (except for defective or incorrect items)

Return Process

Need to return an item?

Please contact us at support@eva-charleston.com. within 30 days of receiving your order to initiate your return.

Items must be returned in their original condition — unused, undamaged, with all tags attached and in the original packaging.

Once your return request has been approved, we’ll send you detailed return instructions.

Main Return Address:

Lane 1177, Jianlan Road, Meixu Street,
Yinzhou District, Ningbo City, 315100
Zhejiang Province, China

We recommend using a tracked shipping service to ensure safe delivery, as customers remain responsible for parcels until received at our facility.

No restocking fees apply. Refunds are processed once the returned item has been inspected and approved at the return address.

Refunds

Once we receive your returned package, you will receive a confirmation email.
Refunds are issued to the original payment method within up to 14 business days after the returned item has been received and inspected at our facility.
You will be notified once your refund has been processed.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 24 hours of receipt at support@eva-charleston.com. Include your order number, photos, and a brief description of the issue.

For defective or incorrect items, you will receive a full refund — no return shipping required. We will confirm the issue and process your refund promptly.

Cancellations

If you wish to cancel your order, please contact us as soon as possible at support@eva-support@eva-charleston.com. Please ensure your request is made before your order has been processed or dispatched.

Exchanges

If you would like to exchange an item, please contact our customer service team at support@eva-charleston.com for assistance and return instructions.

Company information

  • Website name: Eva Charleston

  • Company name: MWNL LLC

  • Address: 1021 E Lincolnway, Cheyenne, WY, Laramie, United States

  • Email: support@eva-charleston.com

  • Phone number: +19176957564

  • Contact form: Click here

  • EIN number: 37-2162585

  • Customer service: Our customer service is available from Monday to Friday, 9:00 a.m. to 21:00 p.m (GMT+1)

  • Response time: Customer service will respond within 24 hours on business days.