Privacy Policy

Introduction

This website is operated by Zorano limited, trading as Eva Charleston (“we”, “us”, or “our”).

The data controller responsible for processing your personal information is 

This website is owned and operated by Zorano limited.
Company Name: Zorano Limited
Company Number:76184175
Company Address:Unit 1005, 10/F, Boss Commercial Centre
28 Ferry Street, Yau Ma Tei, Hong Kong

We are committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

By using our website, you agree to this policy.

Eva Charleston respects the privacy of all users of its site and ensures that the personal information you provide is handled confidentially and securely.

Use of Our Services

When you register for one of our services or place an order, we may ask for personal information such as your name, address, email address, and phone number.

This information is used solely to fulfil your order and provide customer support.

Your data is securely processed and stored by our e-commerce platform and service providers.

We do not store credit card details on our servers.

Payments are processed securely by Shopify Payments and other PCI-DSS compliant payment gateways.

Communication

When you contact us (for example via email), we may store your message and related details to respond effectively.

This information is stored securely and will not be combined with other personal data.

Cookies

We use cookies to understand how visitors use our website and to improve your browsing experience.

Cookies are small text files placed on your device that collect standard internet log information and visitor behaviour data.

You can manage or disable cookies through your browser settings or our cookie banner.

We do not use cookies to collect personally identifiable information.

Use of Collected Data

We collect and use personal data only for the purposes described in this policy:

To process and deliver orders
To provide customer service
To improve our website and services
To comply with legal obligations

We will not use your data for other purposes unless you have given explicit consent.

Legal Basis for Processing

We process personal data under the following lawful bases:
– Contract – to fulfil and deliver your order
– Legal Obligation – for tax and accounting compliance
– Legitimate Interests – to improve services and prevent fraud
– Consent – for marketing communications (where opted in)

Third Parties

Data Processors and Service Providers

We share data only with trusted partners essential to our operations, including:
– Shopify (website & hosting)
– Payment gateways (Shopify Payments)
– Logistics partners (for delivery)
– Email and support software providers

All partners handle data securely under GDPR agreements.

These partners process data securely and only as needed to deliver our services. Our employees and partners are bound by confidentiality agreements.

Data Retention

We retain personal data only as long as necessary to provide our services and comply with legal obligations.

You may request deletion of your data at any time by contacting us.

Order and payment records are kept for 7 years to meet legal and tax requirements.
Other personal data (e.g. support emails) are kept for up to 2 years after your last interaction unless deletion is requested earlier.

Your Rights

You have the right to view, correct, or delete your personal data.

For privacy-related inquiries, please contact privacy@clarke-london.com
For general support, contact support@eva-charleston.com

Changes to This Policy

We may update this Privacy Policy periodically.

We recommend reviewing it regularly to stay informed about how we protect your information.

Contact

We regularly review our compliance with this Privacy Policy. Please feel free to direct questions or concerns regarding this Privacy Policy to support@eva-charleston.com

Company information

  • Website name: Eva Charleston

  • This website is owned and operated by Zorano limited.
    Company Name: Zorano Limited
    Company Number:76184175
    Company Address:Unit 1005, 10/F, Boss Commercial Centre
    28 Ferry Street, Yau Ma Tei, Hong Kong

  • Email: support@eva-charleston.com

  • Phone number: +19176957564

  • Contact form: Click here

  • Customer service: Our customer service is available from Monday to Friday, 9:00 a.m. to 21:00 p.m (GMT+1)

  • Response time: Customer service will respond within 24 hours on business days.